What time will my bags arrive at my hotel?

For airport-to-hotel deliveries, bags are delivered between 18:00 and 21:00 on the same day, provided you drop them off at the airport counter between 09:00 and 15:00.

What time will my bags arrive at the airport on departure day?

For hotel-to-airport deliveries, bags dropped at the front desk between 09:00 and 12:00 are delivered to the airport between 15:00 and 21:00.

Where exactly do I drop off my bags at the airport?

Exact pickup counter details are sent to you by email within 24 hours of booking. Check your inbox (and spam folder) before you travel.

What if I have more bags than I booked?

The operator will only accept the number of bags matching your booked quantity. Excess bags may be refused, and any resulting costs are the customer's responsibility — so book the correct number upfront.

Is my luggage insured if it's lost or damaged?

Yes — each bag is covered for up to USD 1,600 against delay, loss, and damage. Note that cosmetic wear such as scratches and damage to handles, wheels, or bag contents is not covered.

Can I book this service for the same day?

You must book a collection time at least 60 minutes after your scheduled flight arrival. For best results, book in advance so you receive your pickup instructions before you land.

LuggAgent Tokyo Airport Luggage Services

4.4Popular choice · in high demand

Cancellation

Free cancellation 24hrs

Ticket type

Mobile ticket

Confirmation

Instant

What's included

One-way luggage delivery (airport to hotel/Airbnb or hotel/Airbnb to airport)

Insurance coverage of USD 1,600 per bag for delay, loss, and damage

Not included

Coverage for cosmetic damage (scratches, handle or wheel damage, or damage to contents)

Delivery of bags exceeding 32 kg or 180 cm combined dimensions

Meeting point

Tokyo, Japan (Narita Airport Terminals 1 & 2, Haneda Airport International Terminal, or your hotel/Airbnb)

1Exact pickup location details are emailed to you within 24 hours of booking. For airport-to-hotel bookings, drop your bags at the designated airport counter between 09:00 and 15:00 — allow at least 60 minutes after your flight's scheduled arrival. For hotel-to-airport bookings, leave bags at your accommodation's front desk between 09:00 and 12:00 and send photos of the storage receipt and all bags to the email address provided at confirmation.

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LuggAgent Tokyo Airport Luggage Services

LuggAgent Tokyo Airport Luggage Services

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Meeting point

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