Question 1

What is the difference between the SGD 12, SGD 14, and SGD 30 plans?

Accepted Answer

Each plan offers a different data allowance and validity period. The SGD 14 plan includes a broader roaming bundle (300 GB in select markets plus additional allowances for China, India, and Bangladesh) and 100 minutes of IDD calls to six countries. The SGD 12 and SGD 30 plans include roaming in Malaysia, Indonesia, Hong Kong, Macau, and Thailand. Check the comparison table on this page for a full breakdown.

Question 2

Can I pick up the SIM card at Changi Airport when I arrive?

Accepted Answer

Yes. Select the 'Changi Airport Pickup' option at checkout and redeem at the designated M1 counter in the airport. Check your confirmation for the exact counter location and opening hours.

Question 3

Is an eSIM available, and how do I know if my phone is compatible?

Accepted Answer

eSIM options are available for the SGD 12 plan. Before purchasing, verify your device's eSIM compatibility using the link provided in the booking details (https://bit.ly/40efd5J).

Question 4

Can I activate the SIM card on a different day from when I collect it?

Accepted Answer

No — all SIM cards must be activated at the point of redemption. If you need multiple SIM cards activated on different dates, make a separate booking for each and redeem them individually.

Question 5

Can I top up the SIM card if I run out of data?

Accepted Answer

Top-up is not available for tourist SIM cards. You can, however, extend the validity of your SIM through the M1 Prepaid App or the Prepaid Portal.

Question 6

How many SIM cards can I register in my name?

Accepted Answer

Singapore regulations allow each visitor to register a maximum of three prepaid SIM cards (across all providers) within any six-month period.

Singapore M1 5G SIM Card

Singapore M1 5G SIM Card

What's included

Meeting point

Know before you go

Highlights

Full description

Frequently asked questions

What travellers say