Does this cover both arrival and departure, or do I need to book separately?

The service covers either arrival or departure per booking. If you need assistance for both legs of your trip, you will need to make two separate bookings.

Is the VIP lounge available for arriving passengers too?

Lounge access is included for departing guests only. Arriving passengers receive meet-and-greet, fast-track, and baggage assistance, but not lounge access.

How will I recognise my representative on arrival?

Your representative will be waiting at the arrival gate holding a name board with your name on it.

Does fast-track cover both immigration and security?

Yes — fast-track assistance covers security, immigration, and customs for both arrival and departure.

What happens if my flight is delayed?

Please provide your flight number at the time of booking. Your representative will monitor your flight and adjust their schedule accordingly.

Is this service available for domestic flights as well?

No — this service is specifically for international flights at Shanghai Pudong International Airport (PVG).

Shanghai Airport VIP Assistance and Lounge Access - International Flights

4.5Popular choice · in high demand

Duration

2 hours

Cancellation

Non-refundable

Ticket type

Mobile ticket

Confirmation

Instant

What's included

Personal meet-and-greet representative (arrival or departure)

Fast-track security, immigration, and customs

Assistance with check-in and baggage (departure) or baggage collection (arrival)

VIP lounge access with non-alcoholic drinks, snacks, Wi-Fi, and television (departure only)

Assistance with VAT refunds and duty-free shopping (departure)

Escort to boarding gate (departure) or arrival hall (arrival)

Assistance with ground transportation arrangements (arrival)

Not included

Flights or airport taxes

Alcoholic beverages

Ground transportation costs

Gratuities

Meeting point

Shanghai Pudong International Airport (PVG), S1 Yingbin Expressway, Pudong, Shanghai, China

For departures, your representative will meet you at the check-in area of the relevant terminal. For arrivals, they will be waiting at the arrival gate holding a board with your name. Confirm exact meeting details with your booking confirmation.

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What to bring

Booking confirmation (mobile or printed)
Valid passport
Flight details and ticket

Know before you go

This service operates at Shanghai Pudong International Airport (PVG) only — not at Hongqiao Airport.

International flights only; domestic flight passengers are not eligible.

Provide your full flight details and passenger names at the time of booking.

The VIP lounge is available to departing passengers only.

Ground transportation costs (taxi, car service, etc.) are not included in the price.

Shanghai Airport VIP Assistance and Lounge Access - International Flights

Shanghai Airport VIP Assistance and Lounge Access - International Flights

What's included

Meeting point

Know before you go

Highlights

Full description

Frequently asked questions

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