Does this cover Hongqiao Airport, Pudong Airport, or both?

The service is available at both Shanghai Hongqiao International Airport and Shanghai Pudong International Airport. You select the relevant airport when booking.

What happens if my flight is delayed?

You must notify your representative of any delay at least six hours before your scheduled arrival or departure. Failing to do so incurs an additional charge of CNY 300, payable directly to the representative on the day.

Is the VIP lounge available for arriving passengers too?

Lounge access is provided for departing guests only. Arriving passengers receive meet-and-greet, fast-track clearance, baggage assistance, and ground transportation help instead.

Can I bring my children?

Yes, but children must be accompanied by a paying adult at all times throughout the service.

Does the fast-track service cover both security and immigration?

Yes — fast-track assistance covers security, immigration, and customs for both arrival and departure journeys.

Is this service for domestic flights only?

Yes, this particular service is designed for domestic flights. If you are travelling internationally, you would need to look for the equivalent international flight assistance product.

Shanghai Airport VIP Assistance and Lounge Access (Domestic Flights)

4.1Popular choice · in high demand

Duration

2 hours

Cancellation

Non-refundable

Ticket type

Mobile ticket

Confirmation

Instant

What's included

Personal meet-and-greet representative (name board on arrival)

Fast-track security, immigration, and customs clearance

Assistance with check-in and baggage (departure) or baggage collection (arrival)

VIP lounge access with non-alcoholic drinks, snacks, Wi-Fi, and television (departure)

Escort to boarding gate (departure) or arrival hall (arrival)

Assistance with VAT refunds and duty-free shopping (departure)

Baggage recheck and ground transportation assistance (arrival)

Not included

Alcoholic beverages in the lounge

Additional charge of CNY 300 if flight delay is not reported at least 6 hours in advance

Know before you go

Important to know

This service covers domestic flights only — it is not valid for international departures or arrivals.
Notify your representative of any flight delay at least six hours in advance to avoid a CNY 300 surcharge.
Children must be accompanied by a paying adult throughout.
VIP lounge access (with snacks, soft drinks, and Wi-Fi) is available to departing passengers only.
Confirm your airport (Hongqiao or Pudong) and terminal at the time of booking.
Alcoholic beverages are not included in the lounge service.

Meeting point

Shanghai Hongqiao International Airport or Shanghai Pudong International Airport, Shanghai, China

For arrivals, your representative will be waiting at the arrival gate holding a name board. For departures, proceed to the check-in area of your designated terminal where your representative will meet you. Confirm which airport and terminal applies to your flight when booking.

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What to bring

Flight confirmation or booking reference
Valid photo ID or passport
Mobile or printed ticket for this service

Shanghai Airport VIP Assistance and Lounge Access (Domestic Flights)

Shanghai Airport VIP Assistance and Lounge Access (Domestic Flights)

What's included

Know before you go

Meeting point

Highlights

Full description

Frequently asked questions

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