Where do I collect my ticket and audio guide?

Both are collected in person at the Get Prague Guide office, Maiselova 5, Praha 1. The office is open 9:00 AM to 4:00 PM. You'll receive your National Museum ticket and the audio guide login details there.

Do I need to print anything before I arrive?

Bring your booking confirmation — a screenshot or email on your phone is fine. The physical museum ticket and audio guide credentials are issued at the collection office.

Which languages does the audio guide support?

The audio guide is available in English, German, French, Spanish, Italian, Czech, Polish and Chinese.

Can I do the city walk and the museum on the same day?

Yes — the audio tour covers the Old Town route leading naturally towards Wenceslas Square, where the National Museum sits at the top end. Most visitors complete both in a single day.

What do I need to run the audio guide?

You'll need a smartphone. Make sure it's charged before you set off, as the guide runs via an app using login details provided at the office.

Is the National Museum accessible for visitors with reduced mobility?

The National Museum building has lift access and is largely step-free inside. The outdoor walking route between Old Town and Wenceslas Square follows paved streets, though some cobbled sections exist in the Old Town.

Prague National Museum Ticket + City Tour Audio Guide

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Duration

2 hours

Cancellation

Free cancellation 24hrs

Ticket type

Mobile ticket

Confirmation

Instant

What's included

Prague National Museum admission

City walking tour audio guide (app login provided at collection point)

Audio commentary in English, German, French, Spanish, Italian, Czech, Polish and Chinese

Not included

Hotel pick-up or drop-off

Food, drinks or personal expenses

Transport between stops

Meeting point

Get Prague Guide office, Maiselova 5, Praha 1

1Head to the Get Prague Guide office at Maiselova 5 in the Jewish Quarter during opening hours (9:00 AM–4:00 PM). Staff will hand you your National Museum ticket and the audio guide login details. The National Museum itself is located at Václavské náměstí 68, at the top of Wenceslas Square.

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Know before you go

Ticket collection is only possible during office hours: 9:00 AM–4:00 PM. Plan your arrival accordingly.

Bring a fully charged smartphone — the audio guide runs on an app and there is no device provided.

The collection office is in the Jewish Quarter (Josefov), a short walk from Old Town Square.

The National Museum is at the opposite end of Wenceslas Square from the collection office — factor in walking time.

Prague National Museum Ticket + City Tour Audio Guide

Prague National Museum Ticket + City Tour Audio Guide

What's included

Meeting point

Know before you go

Highlights

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