When will my luggage arrive at my hotel?

For airport-to-hotel deliveries, bags dropped off between 09:00 and 15:00 are delivered to your hotel or Airbnb between 18:00 and 21:00 the same day.

What time do I need to leave my bags for airport delivery?

Leave your bags at the hotel or Airbnb front desk between 09:00 and 12:00. They will be delivered to the airport between 15:00 and 21:00.

How do I find out where to drop off my bags at the airport?

LuggAgent will email you the exact pickup location within 24 hours of your booking being confirmed.

What happens if I have more bags than I booked?

The operator can refuse to collect excess luggage. Please book the correct quantity — any losses from a refused transfer are the customer's responsibility.

Is there a size or weight limit for bags?

Yes. Each bag must weigh no more than 32 kg, and the combined length, width, and height must not exceed 180 cm.

Does the insurance cover scratches and wheel damage?

No. The USD 1,600 insurance covers delay, loss, and damage but excludes cosmetic scratches and damage to handles, wheels, or bag contents.

LuggAgent Osaka Airport Luggage Services

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Cancellation

Free cancellation 24hrs

Ticket type

Mobile ticket

Confirmation

Instant

What's included

One-way luggage delivery (airport to hotel/Airbnb or hotel/Airbnb to airport)

Insurance coverage of USD 1,600 per bag for delay, loss, or damage

Not included

Coverage for scratches or cosmetic damage to handles, wheels, or bag contents

Delivery for bags exceeding 32 kg or 180 cm total dimensions

Transfer of luggage quantities beyond what was booked

Meeting point

Kansai International Airport, Terminal 1, Osaka, Japan

1Detailed pickup location instructions are sent by email within 24 hours of booking. For airport-to-hotel bookings, drop your bags at the airport between 09:00 and 15:00 — allow at least 60 minutes after your flight arrives before scheduling collection. For hotel-to-airport bookings, leave your bags at the hotel front desk between 09:00 and 12:00.

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Know before you go

Book your collection time at least 60 minutes after your scheduled flight arrival to allow for baggage claim.

For hotel-to-airport: photograph the hotel storage receipt and all bags, then send the images to the email address provided at confirmation.

Ensure the number of bags matches your booking exactly — excess bags may be refused.

Each bag must not exceed 32 kg or 180 cm (length + width + height combined).

Pickup location details are sent by email within 24 hours of booking — check your inbox and spam folder.

LuggAgent Osaka Airport Luggage Services

LuggAgent Osaka Airport Luggage Services

What's included

Meeting point

Know before you go

Highlights

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