Do I need to print my ticket?

No. Your mobile ticket is accepted at the door — just show it on your phone.

What happens if I arrive late for my timed slot?

Entry is tied to your booked time slot. A short grace period is in place, but arriving significantly late may mean you cannot be admitted, so plan to be there on time.

Is the Museum of Ice Cream wheelchair-accessible?

Yes, the venue is fully wheelchair-accessible. Strollers are also permitted throughout, though they must remain with you at all times.

Are there options for guests who are vegan or dairy-free?

Yes, vegan and dairy-free ice cream options are available at the treat stations. Note that most treats are not certified gluten-free or kosher.

Can children visit without an adult?

Children under 16 must be accompanied by an adult. Children under 3 years old are admitted free of charge.

Is there a difference between weekday and weekend tickets?

There are two ticket types: Monday to Thursday admission and Friday to Sunday admission. Select the option that matches your visit date when booking.

Museum of Ice Cream New York Ticket

4.1Popular choice · in high demand

Duration

2 hours

Cancellation

Non-refundable

Ticket type

Mobile ticket

Confirmation

Instant

What's included

Timed general admission to all three floors

Unlimited ice cream from treat stations throughout the experience

Access to all interactive installations including the Sprinkle Pool

Not included

Food or drinks beyond the included ice cream treats

Merchandise from the in-venue shop

How to redeem

Museum of Ice Cream New York, 558 Broadway, SoHo, New York

Head to 558 Broadway and present your mobile ticket at the entrance. Arrive on time for your selected slot — a short grace period applies, but late arrivals may not be admitted.

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What to bring

Valid photo ID
Your mobile ticket (printed copies also accepted)
Comfortable clothing and shoes suitable for interactive exhibits

Know before you go

Bring a valid photo ID — you may be asked to show it on arrival

Arrive on time for your timed entry slot; a short grace period applies but late entry is not guaranteed

Strollers are allowed but must accompany you through the entire experience

Pets are not permitted; registered service animals are welcome

Most treats are not certified gluten-free or kosher — guests with allergies should check with staff on arrival

Wear comfortable clothing and shoes suitable for interactive, hands-on exhibits

Good to know

AccessibilityFully wheelchair-accessible; strollers permitted

Minimum ageAll ages welcome; under-3s free, under-16s must be with an adult

LocationSoHo, Manhattan — 558 Broadway

Museum of Ice Cream New York Ticket

Museum of Ice Cream New York Ticket

What's included

How to redeem

Know before you go

Good to know

Highlights

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