Do I need to print my ticket?

No. Mobile tickets are accepted — simply show your booking confirmation on your phone at the entrance.

Is there a free admission option?

Yes. The museum offers free entry every Monday from 5:30 PM to 7:00 PM (last admission 5:30 PM, galleries begin closing at 6:30 PM). A maximum of four free tickets per person applies, and reservations must be made directly with the museum. Availability is limited.

Is the museum accessible for wheelchair users?

The museum is built across multiple underground levels and is fully accessible by lift. Check the official museum website for the latest accessibility information before your visit.

Are children admitted free?

Children under 7 years of age are admitted free of charge. A Young Adult ticket option is also available for older children and teenagers.

Are audio guides available, and in which languages?

Audio guides can be rented on-site or downloaded to your phone for a fee. They are available in English, Mandarin, French, German, Italian, Japanese, Portuguese, and Spanish.

I am a 9/11 family member — can I book through this page?

Family members of those lost on 9/11 should book their tickets directly through the museum, which has a dedicated process for family admissions.

9/11 Memorial Museum

4.0Popular choice · in high demand

Duration

2 hours

Cancellation

Non-refundable

Ticket type

Mobile ticket

Confirmation

Instant

What's included

General museum admission

Access to all three permanent exhibition areas

Access to the 9/11 Memorial Plaza (free, no ticket required)

Not included

Audio guide (available to rent or download on-site at an additional cost)

Food and drink

How to redeem

9/11 Memorial & Museum, 180 Greenwich Street, New York, NY 10007, USA

Present your mobile or printed ticket at the museum entrance on Greenwich Street. Allow extra time for security screening, particularly during peak periods and public holidays.

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What to bring

Your booking confirmation (mobile screen or printout)
Valid photo ID if required at the security checkpoint

Know before you go

Last museum admission is at 5:30 PM; galleries begin closing at 6:30 PM.

The Memorial Plaza is free and open daily from 8:00 AM to 8:00 PM — no ticket needed.

Security screening is required on entry. During holidays and busy periods, queues at security can be longer than usual.

9/11 family members should book directly with the museum rather than through a third-party ticket provider.

The museum contains graphic content and first-hand accounts of trauma. It may not be suitable for very young or sensitive visitors.

Good to know

Suggested timeAllow 2–3 hours to explore fully

Audio guide languagesEnglish, Mandarin, French, German, Italian, Japanese, Portuguese, Spanish

AccessibilityLift access to all levels; wheelchair accessible

Suitable forAdults, families (note: content may be distressing for young children)

9/11 Memorial Museum

9/11 Memorial Museum

What's included

How to redeem

Know before you go

Good to know

Highlights

Full description

Frequently asked questions

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