Do I need to print my ticket?

No. A mobile ticket on your phone screen is accepted at the admissions desk.

Is entry really free for children?

Yes — children under 17 enter at no charge, but they must be accompanied by a paying adult.

Is the museum wheelchair-accessible?

Yes. The building is fully wheelchair-accessible, and the elevator has tactile indicators. Exhibition areas also include components designed for visitors with visual impairments.

Is the museum suitable for autistic visitors?

Yes. The museum is autism-friendly and provides sensory maps, social scripts, and other support resources on request.

How long should I allow for a visit?

The museum does not specify a set duration. Most visitors allow between 1.5 and 2.5 hours, depending on how deeply they engage with the exhibitions.

Can I cancel my booking if my plans change?

Please check the cancellation terms shown at checkout — the policy will be confirmed before you complete your purchase.

Melbourne Immigration Museum

4.3Popular choice · in high demand

Duration

2 hours

Cancellation

Non-refundable

Ticket type

Mobile ticket

Confirmation

Instant

What's included

General admission to the Melbourne Immigration MuseumTransport to and from the venueFood and beverages

How to redeem

Immigration Museum, 400 Flinders Street, Melbourne VIC, Australia

Head to the main entrance of the Old Customs House on Flinders Street. Present your mobile ticket at the admissions desk — no need to print anything.

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What to bring

Your mobile ticket (screenshot or live screen both work)
Photo ID if requested at admissions

Know before you go

Children under 17 must be accompanied by a paying adult — unaccompanied minors will not be admitted.

Sensory maps and social scripts for autistic visitors are available — ask at the admissions desk.

Tactile elevator indicators and vision-impaired exhibition components are in place throughout the building.

The museum is located at 400 Flinders Street, a short walk from Flinders Street Station.

Good to know

AccessibilityWheelchair-accessible; autism-friendly; vision-impaired components available

Suitable forSolo travellers, couples, families with children, school groups

Ticket typeDate-only admission — choose your visit date at checkout

Melbourne Immigration Museum

Melbourne Immigration Museum

What's included

How to redeem

Know before you go

Good to know

Highlights

Full description

Frequently asked questions

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