Do I need to print my ticket?

No. A mobile ticket displayed on your phone is accepted at the lounge entrance.

Where exactly is the lounge inside Terminal 2?

The Plaza Premium Lounge is in the airside restricted area of Terminal 2, accessible only after you have cleared passport control and security. Transit passengers must have cleared transit customs and security control.

Can I bring my children?

Yes. Children under 2 are admitted free of charge. Children aged 2–11 and under-18s must be accompanied by a paying adult aged 18 or over. Note that children aged 2–11 cannot use massage or spa services if offered.

Are all drinks really included?

Standard alcoholic and non-alcoholic drinks, coffee, tea, water and soft drinks are included. Certain premium alcoholic beverages may carry an additional charge.

Can I use the showers?

Shower facilities are available at the lounge but are not included in the admission price — an additional charge applies.

Which ticket duration should I choose?

The 3-hour option suits shorter connections or travellers who want to arrive refreshed just before boarding. The 6-hour option is ideal for longer layovers or if you want to work, eat and fully unwind without watching the clock.

Plaza Premium Lounge - London Heathrow Airport Terminal 2

4.6Popular choice · in high demand

Duration

3 hours

Cancellation

Free cancellation 24hrs

Ticket type

Mobile ticket

Confirmation

Instant

What's included

Lounge admission (3-hour or 6-hour access)

Freshly prepared hot meals

Coffee and tea

Water and soft drinks

Alcoholic drinks (standard selection)

Complimentary Wi-Fi

Access to charging stations

Not included

Shower facilities (available at additional charge)

Premium or selected alcoholic beverages (may incur additional charge)

Massage or spa services for children aged 2–11

Meeting point

Heathrow Airport Terminal 2, Hounslow, UK

1The lounge is located in the restricted airside area of Terminal 2. You must clear passport control and security before accessing it. Present your lounge ticket (mobile or printed) and a valid onward flight boarding pass at the lounge entrance.

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Know before you go

A valid onward flight boarding pass is required for entry — lounge access is for departing and transit passengers only.

You must clear passport control and security before reaching the lounge.

Shower facilities are available but carry an additional charge not included in your ticket.

Some premium alcoholic beverages may be charged separately.

Children under 18 must be accompanied by a paying adult aged 18 or over at all times.

Children aged 2–11 are not permitted to use massage or spa services if available.

Plaza Premium Lounge - London Heathrow Airport Terminal 2

Plaza Premium Lounge - London Heathrow Airport Terminal 2

What's included

Meeting point

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