Where exactly do I meet the shuttle at Brisbane Airport?

Head to the Con-X-ion information counter inside Brisbane International Airport. Staff there will check you in and point you to your shuttle. The counter location is linked in your booking confirmation.

What happens if my flight is delayed?

Contact the operator directly as soon as you know about the delay. They will move you to the next available service. If you miss the last scheduled service of the day, you will need to arrange alternative transport.

Can I get dropped off at my hotel, or is it only the transit centre?

Both options are available. When booking, choose either the Gold Coast Hotel drop-off ticket or the Surfers Paradise Transit Centre ticket depending on your preference.

How much luggage can I bring?

Each passenger may bring one standard-size suitcase and one hand-carry bag, with a combined maximum weight of 32 kg. Additional items beyond this are not permitted on the shuttle.

Is this a shared service or a private transfer?

This is a shared shuttle, meaning you travel alongside other passengers heading in the same direction. It keeps the price low but does mean the journey may include a few stops along the route.

Do infants need a ticket?

Children under one year of age travel free of charge, but they are not entitled to a separate seat and must be held by a parent or guardian throughout the journey.

Shared Transfers between Brisbane International Airport and Gold Coast

4.1Popular choice · in high demand

Duration

1 hour 5 min

Cancellation

Free cancellation 24hrs

Ticket type

Mobile ticket

Confirmation

Instant

What's included

One-way shared shuttle transfer (airport to Gold Coast or Gold Coast to airport)

Air-conditioned vehicle

Luggage storage for one standard suitcase and one carry-on bag per passenger

Not included

Return journey (book separately if needed)

Additional luggage beyond one suitcase and one carry-on

Gratuities

Meeting point

Brisbane International Airport (BNE), Airport Drive, Brisbane Airport QLD, Australia

1On arrival at Brisbane International Airport, proceed to the Con-X-ion information counter to check in with staff — they will direct you to your designated shuttle. If you cannot locate the counter or your flight is delayed, contact the operator directly; they will place you on the next available service. For departures from the Gold Coast, your shuttle will arrive within the 20-minute window stated in your booking confirmation. If you miss your service, call the operator immediately.

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Know before you go

Each passenger is limited to one standard suitcase and one carry-on bag; combined weight must not exceed 32 kg.

Children under one year travel free but do not receive a seat.

For Gold Coast departures, be ready within the 20-minute pickup window shown in your confirmation.

If you miss your service, contact the operator immediately — do not simply wait for the next shuttle without checking in.

This ticket covers one direction only; book a separate ticket for the return leg.

Shared Transfers between Brisbane International Airport and Gold Coast

Shared Transfers between Brisbane International Airport and Gold Coast

What's included

Meeting point

Know before you go

Highlights

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