Where exactly do I meet the shuttle at Brisbane Airport?

Head to the Con-X-ion information counter inside the Brisbane International Airport terminal. The exact counter location is linked in your booking confirmation. Staff will check you in and direct you to your shuttle.

What happens if my flight is delayed?

Contact the operator directly as soon as you know about the delay. They will arrange a seat on the next available service. If you miss the last scheduled service of the day, you will need to make your own alternative travel arrangements.

Can I bring two large suitcases?

Each passenger is permitted one standard-size suitcase and one hand-carry bag, with a combined maximum weight of 32 kg. Additional items beyond this allowance are not permitted on the shuttle.

Do I need to print my ticket?

No — a mobile ticket displayed on your phone is accepted. Simply show your booking confirmation to staff at the information counter.

Is this a one-way or return ticket?

Each ticket covers a single direction. If you need both an airport arrival transfer and a departure transfer, book each direction separately.

Can infants travel on the shuttle?

Children under one year of age travel free of charge, but they are not allocated a separate seat and must be held by a caregiver throughout the journey.

Shared Transfers between Brisbane International Airport and Brisbane City

4.2Popular choice · in high demand

Duration

30 min

Cancellation

Free cancellation 24hrs

Ticket type

Mobile ticket

Confirmation

Instant

What's included

One-way shared transfer (airport to city hotel, or city hotel to airport)

Air-conditioned vehicle

Luggage storage for one standard suitcase and one hand-carry bag (combined max 32 kg)

Not included

Return journey (book separately if needed)

Additional or oversized luggage beyond the 32 kg combined allowance

Seat for infants under one year (travel free but no dedicated seat provided)

Meeting point

Brisbane Airport (BNE), Airport Drive, Brisbane Airport QLD, Australia

1Arriving passengers: proceed to the Con-X-ion information counter at the Brisbane International Airport terminal (see the link in your booking confirmation for exact counter location). Check in with staff, who will direct you to your designated shuttle. If your flight is delayed or you cannot locate the counter, call the operator directly — they will place you on the next available service. Departing passengers: your shuttle will arrive within the 20-minute window stated in your booking confirmation. If you miss your service, contact the operator immediately.

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Shared Transfers between Brisbane International Airport and Brisbane City

Shared Transfers between Brisbane International Airport and Brisbane City

What's included

Meeting point

Highlights

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